A system failure that didn't exist: how protecting the rights of one disabled person led to changes for everyone

On September 22, I accompanied a service recipient – a visually impaired person of the 1st group – to the new building of the TsON. I told about the problems that emerged that day on the NG website. If someone had said that after the first two publications, officials would really start moving, I probably wouldn’t have believed it. But, surprisingly, this time the ice has broken.